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At Cambs Cricket Barn we take the protection and privacy of your personal information incredibly seriously. As a result, we are committed to protecting your privacy always.
Please read the following privacy policy to understand how we use and protect the information that you provide us.

The Cambs Cricket Barn will be referred to in this policy as “we”, “us” or “our” 

*By registering or placing an order on this website, you consent to the collection, use, and transfer of your information under the terms of this policy. You also confirm that you are at least 18 years of age

Your Personal Data – What we collect & why?
So that Cambs Cricket Barn can deliver an effective service, at times we need to collect and use your personal data. This notice outlines the lawful basis in which we process your data, the types of data we use, and how and why we use it:

What’s the lawful basis in which we process your data?
Under the applicable data protection laws (GDPR) we need a lawful basis to collect and use your personal data. The law allows for six lawful bases to process people’s personal data:


Allows personal data to be legally collected and used if necessary, to comply with the law


In the event that you request any goods and/or services from us, we will rely on our contractual relationship to process your personal data to provide such goods and/or services to you.

Legitimate Interest

We may also process your personal data on the basis that it is within our legitimate interests to do so – if it is fair and balanced and does not unduly impact the rights on the individual. We have assessed our business interests in carrying out marketing activities and we have carefully considered the impact the collection and use of personal data could potentially have on individuals’ rights.

Our legitimate interest includes:

Collecting vital information to help with enquiries via our website or those received by phone or email – this allows us to follow up on and provide you with the necessary information in relation to your enquiry.
Collecting publicly available data to offer our services to interested parties. You can unsubscribe from this at any time.  
If you have hired a lane from us, signed up for an account, or signed up for any of our offers/services, we may contact you from time to time, by email regarding our latest promotional offers, products, and services that we think you might be interested in. You can unsubscribe from this at any time.
We believe that these activities are unlikely to affect the fundamental rights and freedoms of the individuals concerned. We have therefore concluded that the most appropriate lawful ground for the processing of your personal data is our legitimate interests.


In certain circumstances, we may also rely on specific consent provided by you for the processing of your data. If you provide us with the consent you may withdraw this at any time.

You have the right to object to this processing if you wish and if you do so we will remove your data from all our systems and cease all communication with you. For more information see the section below relating to your rights.

What we collect?
We will collect personal information whenever you use our services via our website.

By setting up an account, you will be asked to provide us details such as email address, password, first name, last name, contact details, We require your consent to collect such information.

When you hire a lane, we will collect further details such as addresses and financial data that includes credit/debit card details. We are PCI:DSS (Payment Card Industry Data Security Standard) compliant which is a set of mandatory requirements designed to safeguard cardholder data. We will also collect transactional data such as the products you have brought from us so we can fulfil our contract.

By using our digital platform we also collect technical data that includes: IP address, location, type of operating system (OS), type of web browser, web browser plug-in, referring site, time of visit, and number of pages visited. We also track your user journey through our website such as where you have clicked, the searches you make, and what marketing channel led you to take a specific action on our site (e.g. email campaign).

If you subscribe to our marketing communications, we collect information on your preferences and interest.

This information is collected to help us:

Provide you with access to all parts of our website
To supply the services you have requested
To bill you and to contact you where necessary concerning your orders
Manage your registration preferences
Analyse the information we collect so we can administer, support, improve and develop our business
Contact you via email, post, or phone for your views on our services
Notify you occasionally about significant changes or developments to the website or our services
And if you allow us to by subscribing, we may also:
Contact you via email from time to time to inform you of any special offers, promotions, and new products that may be of interest to you
However, we will give you the option to unsubscribe from such communication at any time.

We also use your information for analytical purposes to help us understand our customer needs and business performance. 

How we keep your information secure
All the information you give us is protected by a secure server. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remains private and integral.

Whilst we do our best to ensure security, data transmission over the internet is inherently insecure, we cannot, therefore, guarantee the security of data sent over the internet.

Sharing your personal information
In most instances, we will not disclose your personal data to third parties without your consent. We only share your personal information with third parties that provide a range of services on behalf of the Cambs Cricket Barn such as to assist us in:

Account registration
Fulfilling orders
Payment processing and verification
Web hosting and data storage
Data analytics
Creating and managing marketing promotions
IT technical support
Customer service
We do not share any of your personal data with any third parties except where we are compelled or permitted by law to do so.

How long do we keep your personal data for?
We shall only keep your personal data for as long as we have a valid reason to do so. This includes providing you with the goods or services requested, to fulfil any legal obligations, resolve any disputes and so long as a contract remains in place.

We will retain your personal information that is provided upon registering an account for as long as you remain a customer. You have the right to request this information to be updated or deleted at any time.

All transactional data will be retained after you have completed your purchase in order to fulfil any contractual obligations such as refunds and to meet legal obligations for the retention of transactional data.

If you opt out of our marketing communication, we will still retain a record of your contact details to ensure that we don’t send you any further communication. Again, you can request for this information to be permanently deleted at any time.

Where you have opted in to receive marketing communication, event-level data such as email opens and clicks will be archived after a period of 24 months.

Google Analytics user-level and event-level data associated with cookies, user identifiers (e.g. User ID) and advertising identifiers will be deleted after a period of 50 months.

Coaching course registers will be retained for a period of 12 months after the course.

A cookie is a small file that is placed on your hard drive when you visit our website. The only personal information a cookie can obtain is information a user supplies themselves. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site, making it more convenient for you. We use information from cookies for purposes which may include:

Identifying returning users
Enabling you to move more easily around our sites and applications
Tracking your use of our site to better develop our site in accordance with your requirements
Managing and improving the information we present to you and your user experience
Analysing usage trends and building up an anonymous profile based on your browsing patterns across our site which enables us to make advertisements and content available to you that is more relevant to your interests.
The website uses visitor tracking software that will use cookies to track information about how visitors come to the website, which pages they visit and other actions that visitors make whilst on the site. This data is then used in order to improve the user experience of the website. All user data collected in this manner is anonymous.

Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. If you choose to do so, you can refuse cookies by disabling them in your web browser's settings, and you do not need to have cookies turned on to use our website (however, certain features and content may not be available to you). For more information you should consult the support documentation for your web browser, this can be found online.

By visiting our website, you consent to the use of cookies as explained above. Further information on the use of cookies can be found at

Children’s Privacy
We do not intentionally or knowingly collect any personal information from Children under the age of 13. If a parent or guardian is aware that such personally identifiable information has been processed without consent, we ask that they contact us so we can delete the information from our files.

Your rights
Whilst we are holding or processing your personal data, you have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be deleted.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing of your personal data.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that The Cambs Cricket Barn refuses your request under rights of access, we will provide you with a reason as to why. If you are not satisfied with this you have the right to complain to the relevant supervisory authority (see detail below on Complaints)
Where you have consented to process of your personal data, you have the right to remove this consent at any time
You can exercise these rights at any time by contacting the appropriate individual under ‘Key Contacts’.

Key Contacts
Our Data Protection Officer is responsible for helping ensure we treat your personal data appropriately. They can be contacted at:

If you feel you need to make a complaint about how we are processing your personal data, you can contact the Information Commissioner’s Office as the relevant supervisory authority. However, we would appreciate the chance to deal with your complaint internally before you approach the ICO, so please do contact us.

You can contact the ICO through the following means:

Website -
Helpline - 0303 123 1113
Email -
Post - Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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